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Terms & Conditions

 

Damaged Goods

Any damaged goods caused by delivery service, MUST be communicated to us within 24 hours of delivery. Failure to do so will result in no further action being taken by the company, due to us being unable to claim back from the relevant carrier. Our Customer Care team can be contacted using the email address customerservices@photopanda.co.uk and we are open 9am to 5pm Monday to Friday.

 

Faulty Goods

If a product is faulty (i.e. manufacturing defects) in any way, then you must return it to us within 14 days. Please do not send your products back to Photopanda without contacting our Customer Care who will give you a returns number; the email address is customerservices@photopanda.co.uk and we are open 9am to 5pm Monday to Friday.

Please send written notice, and your returns number along with the product, to the following address:

Photopanda Ltd, Unit 10D, Langham Park, Lows Lane, Stanton by Dale, Derbyshire, DE7 4RJ

We will only acknowledge returned goods if they are sent using a 'Signed For' delivery service so you have proof of delivery. It is your responsibility to ensure that the goods make it back to us at Great Photo Gifts and are packaged appropriately. We will not accept responsibility for any items that are lost on the way back to us. We will refund the return postage at our discretion once the item in question is rechecked. If the item is deemed to be defective, we will remake or remedy to the specification of the original order and refund your return postage.

 

Terms of Trade

We may modify these terms at any time. The modified terms will come into effect as soon as they are posted on www.photpanda.co.uk and the use of this web site (or of any services provided through the web site) after that point will be subject to the modified terms.

 

Product Sizes

Due to the nature of individually handmade, customised products, there may be small size differences in the finished item to the sizes quoted on this web site.

We do not warrant that the final item will be exactly as per the images contained in this web site. The promotional images of our products are only guides for our products. We reserve the right to make improvements to products that are not visible in the promotional photographs. We may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.

 

 

Delivery

Once your order has been placed we are unable to change the delivery address.

Delivery times are stated as a guide only, we cannot be responsible for items delayed or lost due to Royal Mail failure.

If your products haven't arrived within the relevant time period for your order, e.g. a Photo Blanket can be up to 12 working days from time of order, then please check with your local sorting office to see if they are holding any packages for you. Otherwise, please contact us with your order number and full address.

Please note: You have 30 days from time of order to notify us of non delivery after this time No Further Action will be taken by us.


Reproduction Rights

We reserve the right to refuse reproduction of any images or other material that contains offensive or inappropriate content.

In submitting the order form, the customer confirms that they own the rights to their respective photo or have obtained the relevant written permissions where necessary. You agree that you retain or have obtained the relevant intellectual property rights, including copyright, to the images that you have submitted to us for reproduction.

You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of any claim regarding infringement of any third party's copyright, trade mark or other intellectual property rights due to the processing, printing or other dealing with, by us in accordance with our stated services by you or on your behalf.

We reserve the right to refuse any further services to anyone who breaches these terms.

 

Your Photo

Your selected photo can be in either Portrait or Landscape format, Black & White, Sepia Antique Tint or Colour. You should ensure that you have verified the cropping and positioning of your image within our editors to ensure the best looking result for your chosen product. The quality of the final fabric print will vary depending on the quality of your original photo.

Even though we use a fully automated production system; you should be aware that your image could be seen by members of our staff during the various stages of the production process.

 

Data Protection

Personal data provided to us through this web site will only be used in accordance with our privacy policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our privacy policy.All images will be deleted from our systems within 28 days after confirmed delivery to you of the finished order.

We will use reasonable endeavours to reply promptly to all correspondence via email or phone.

 

Termination

We reserve the right to terminate your order without notice at our sole discretion.

Once your order is terminated, your images will be removed from our systems and we will refund any monies due in such a circumstance.

 

Questions and Complaints

Complaints or claims must be notified to us within fourteen days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive. Any damages caused by the delivery service, by Royal Mail, MUST be communicated to us within 24 hours of delivery. Failure to do so will result in Photopanda not being able to claim compensation from the relevant carrier.


Law and Jurisdiction

These terms (and the provision of goods and services by us) are governed by and are to be interpreted in accordance with English law. In the event of any dispute arising in relation to these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.